✦
Trusted Global BPO & Customer Experience Partner

Next-level Business Support,
delivered flawlessly.

CX Innovative Solutions helps high-growth brands scale with premium, dedicated support teams, technical helpdesks, and back-office operations. Elevate CSAT while optimizing costs.

Contact Us → ▶ Explore Team
ISO 27001 Secure
98.4% Average CSAT
24/7/365 Support
Business team collaboration in a modern office
Business Growth
98.4% Customer satisfaction
↑ 99.8%
SLA Attained
Trusted by high-growth companies worldwide
Apex Fintech
Velo E-Comm
Alt SaaS
MediCloud
Arclight AI
Nova Logistics
EduStream
Zeta Pay
Apex Fintech
Velo E-Comm
Alt SaaS
MediCloud
Arclight AI
Nova Logistics
EduStream
Zeta Pay
Outsourcing Solutions

Services & Pre-Screening Measures

Here are a few of our Services and Pre-Screening Measures to make sure we connect the Perfect VA to each Client.

01 — Quality Assurance

Speaks good English

All our VAs are fluent English speakers ensuring clear communication and professional interactions with your clients and team.

✓
Fluent English proficiency
✓
Clear communication standards
✓
Professional interactions
Language Proficiency
100%
Communication Score
9.8/10
Screening Process
Language assessment completedVerified
Communication test passedPassed
Interview conductedDone
02 — Task Performance

Proven capability on day one

We conduct a basic task during the first live Zoom interview to verify capabilities. Plus, we give candidates a task to complete between interviews to demonstrate their ability to follow instructions and deliver quality work.

✓
Basic task performed in 1st interview
✓
Real task completion between interviews
✓
Quality work verification
Screening Rounds
Initial task (1st interview)Live
Task completion deadlineDone
Quality review (2nd interview)Active
Task Pass Rate
95%
Avg. Quality
9.4/10
03 — Team Building Strategy

Hire in pairs for healthy competition

We hire VAs in twos at a time to create healthy competition and accountability within your team. This approach drives motivation, quality, and consistency in performance.

✓
Paired team structure
✓
Built-in accountability system
✓
Motivation through healthy competition
Team Structure
VA Pair 1
VA Pair 2
Performance Boost
+35%
Benefits
Peer accountabilityActive
Quality consistencyVerified
Team motivationHigh
04 — Complete Infrastructure

Hardware & equipment provided

You won't need to buy laptops or generators for our VAs. We provide all necessary hardware and equipment, reducing your upfront costs and operational overhead.

✓
Laptops provided for all VAs
✓
Backup generators included
✓
Zero hardware investment required
Equipment Provided
Professional laptopsProvided
Backup power generatorsProvided
Internet connectivityGuaranteed
Your Cost Savings
-$0
Setup Time
24hrs
05 — Always-On Support

24-hour Live Agent Receptionist and Administrative Staff

Get genuine 24-hour live support from our receptionists and administrative staff—not just basic messaging services. Real professionals handling your calls and admin tasks around the clock, every single day of the year.

✓
24 hours Live Chat Support
✓
Live agents 24 hours a day
✓
Real-time customer support, not messaging
✓
365 days a year availability
Support Hours
24/7
Live Agents
Always
Service Availability
Monday to SundayActive
Holidays includedCovered
No automated delaysLive
0+
Global Partners
Across 12 industries
0%
Avg. Cost Reduction
Compared to in-house teams
0%
SLA Compliance Rate
Contractual SLA guarantees
0%
Customer Satisfaction
Average CSAT score maintained
Engagement Models

Flexible outsourcing plans

Scale your support capacity with a service model built around your business goals.

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Success Stories

Brands built on exceptional CX

Here is what our clients say about partnering with CXIS after outsourcing operations.

★★★★★

"We outsourced our entire e-commerce customer support queue to CXIS before Black Friday. They handled a 3x volume spike without any drop in our response times or CSAT. It's the best operational decision we've made."

SL
Sarah Lindqvist
VP of Customer Experience · Velo E-Comm
★★★★★

"CXIS provides our Tier-2 tech support. Their agents are highly technical, quickly grasping our complex software and APIs. They resolved escalations faster than our internal team."

MR
Marcus Reyes
Director of Support · Alt SaaS
★★★★★

"Their back-office verification team has enabled us to scale our KYC approvals instantly. Accuracy is always at 99.9%, and cybersecurity is top-notch."

PK
Priya Kapoor
Chief Compliance Officer · Apex Fintech
★★★★★

"The transition to CXIS was remarkably smooth. They learned our support playbook in under two weeks and launched operations ahead of schedule."

TW
Tom Wainwright
Head of Support Operations · MediCloud
★★★★★

"Their 24/7 coverage gave us a global support footprint overnight. We can now support customers in Europe and Asia without recruiting expensive night-shift teams."

AN
Aiko Nakamura
VP Operations · Zeta Pay
Ecosystem

Integrates with your
existing workflow

Our agents seamlessly adapt to your current CRM, ticketing systems, and telephony stacks.

Zendesk
Salesforce
HubSpot
Intercom
Slack
Shopify
Jira Helpdesk
Freshdesk
Microsoft Teams
Google Workspace
RingCentral
Talkdesk
Zoho CRM
Asana
Monday.com
Genesys
FAQ

Questions,
answered

Can't find what you're looking for? Reach our outsourcing experts at experts@cxisolutions.net — we reply within 2 hours.

We can recruit, onboard, and train a dedicated team of agents within 2 to 4 weeks, depending on the complexity of your workflow and specific product training requirements.
We have a dedicated QA department that audits agent interactions weekly. We review call recordings, chat transcripts, and email replies against strict quality rubrics, providing continuous coaching.
We offer flexible scaling options. You can scale your agent count up during peak seasons (such as holidays or sales) and scale down during quieter periods with a 30-day notice.
Absolutely. Our agents are trained across all major customer service tools like Zendesk, Salesforce, HubSpot, and Intercom. We connect directly to your systems to maintain data ownership.
✦ Speak with a CX Architect

Ready to elevate your
customer experience?

Partner with CXIS to build a high-performing support operation. Set up a strategy call in under 5 minutes.

Contact Us → Get in Touch
Get in Touch

Ready to transform your
customer experience?

Fill out the form below and our team will reach out within 24 hours. Or contact us directly using the information below.

Address

MAQVIR BUILDING, Tomas Claudio Street, Miputak, Dipolog City, Zamboanga del Norte, Philippines

Phone

+1 (315) 916-6485

Email

jmalboria@cxisolutions.net

Response Time

Usually within 24 hours